Shipping & Delivery Policy

At Forraine, we understand the importance of timely shipping and reliable delivery when it comes to online shopping. That's why we have implemented a comprehensive shipping and delivery policy to ensure a smooth and efficient experience for our valued customers.

Shipping Options:

We offer a variety of shipping options to cater to your specific needs. Whether you require expedited shipping or standard delivery, we have you covered. Our shipping partners are trusted and reliable, ensuring that your order reaches you in a timely manner.

Processing Time:

All our products are MADE TO ORDER. This means an item is created only after the order has been confirmed. This business model prevents over production and textile waste. After you have placed an order, please allow approximately 2-4 weeks for your order to be made. You will receive an email once your order is dispatched. Processing time for custom orders may be longer depending on the style and quantity. Please send us an email if you have any questions and we will do our best to assist in a timely fashion.

Shipping Time:

The shipping time will vary depending on your location and the shipping method you choose. We provide estimated delivery times at the checkout page, so you can have a clear idea of when to expect your package. Please keep in mind that unforeseen circumstances such as weather conditions or customs delays may impact the delivery time.

Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and stay updated on its whereabouts. Simply enter the tracking number on our website or the shipping carrier's website to access real-time tracking information.

If you encounter any issues with your order, such as a damaged item or a missing package, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.

Return Policy:

For information regarding our return policy, please refer to our dedicated Return Policy page.

At Forraine, we are committed to providing exceptional customer service and ensuring a seamless shopping experience. If you have any further questions or concerns regarding our shipping and delivery policy, please do not hesitate to contact us. We are here to assist you.